OSMApp

OSMApp is an innovative tool designed to enhance the management of technical support and IT service processes. This application effectively integrates the renowned ITIL framework to optimize the handling of insourcing and outsourcing service workflows. It is especially tailored for those who seek to organize and manage technical assistance requests with precision and ease.

With OSMApp, you gain the convenience of directly accessing and utilizing its features from your device. Among its top functionalities, you have the ability to view ticket owners by status, create new tickets effortlessly, and utilize a "Supervisor" mode for overseeing control functions within the system. Stay informed with notifications about total and daily tickets by state.

Efficiency is further increased through the app's intuitive interface, enabling swift and simple control over ticket status updates. The platform offers customizable search options, including time of closure and customer-specific queries, along with an advanced search feature, ensuring swift and precise information retrieval.

Leverage the advantages of OSMApp to streamline your IT service management tasks and elevate your technical support workflow to new heights.